NEWS FLASH: 311 Complaints No Longer Drive Homelessness Response

In a major reversal, on February 27, Homelessness and Supportive Housing (HSH) officials changed the policy from responding to 311 cases to a “zone model.” Instead of responding to each 311 complaint, the city will return to the zone model used in 2018. It melds 311 data, outreach worker input, and other metrics to identify homelessness hotspots. It prioritizes neighborhoods that have high concentrations of homeless encampments. DHIC leaders learned about this change online SF Shifts Strategy on Homeless Encampments.

Our reaction: The City is taking away the only tool that neighbors have to address the impact of homelessness – the garbage, open drug use, the encampments, and the sleeping on our streets, our stairways, our parks, and other public spaces.  And the defacto policy is that residents are housing the homeless in front of our homes, our schools & libraries, our local businesses and our community.”  

Our action: We spoke out against the policy and the lack of community involvement at the March 2 Monthly Meeting of the Local Homeless Coordinating Board which advises HSH. And we asked for a community meeting to address our questions and concerns and to take our feedback on loopholes/gaps that we see in the new program. We’ll email meeting details as soon as it’s scheduled.

This entry was posted in Newsletter and tagged , , , , , , . Bookmark the permalink.